1. Scope
This policy applies to:
- Website interactions
- SMS/MMS, email, and call Programs
- Online interactions related to services
It does not apply to offline collection unless stated otherwise.
The Website and Programs are intended for U.S. users. Information may be processed in the United States.
2. Information We Collect
a. Information You Provide
Includes:
- Name, phone number, email, address
- Service and project details
- Communications and messages
- Survey responses and feedback
- Any other submitted information
b. Information Collected Automatically
Includes:
- IP address and general location
- Device/browser details
- Website activity and usage data
- Session and diagnostic data
c. Cookies and Tracking Technologies
We use cookies, pixels, SDKs, and similar tools for:
- Website functionality
- Analytics (e.g., Google Analytics)
- Advertising (e.g., Google Ads, Meta Pixel)
- Call tracking and chat tools
You can manage cookies via browser settings or site controls.
3. How We Use Information
We use information to:
- Provide services and manage projects
- Communicate with customers
- Conduct surveys and feedback programs
- Request reviews
- Improve Website and services
- Perform marketing (with consent)
- Ensure security and prevent fraud
- Comply with legal obligations
We do not sell personal information and do not use fully automated decision-making with legal impact.
4. Communications and Messaging Privacy
SMS / MMS
If you opt in, you may receive messages about:
- Services and projects
- Surveys and feedback
- Review requests
- Service-related or limited promotional messages
You can opt out anytime by replying STOP.
Important:
- We do not sell or share mobile data for marketing
- Mobile information is only shared with service providers for message delivery or as required by law
5. Cookies and Advertising Choices
You can:
- Adjust browser settings
- Use cookie banners or preference tools
- Use Global Privacy Control (GPC), where applicable
“Do Not Track” signals may not be fully supported due to lack of standardization.
6. Sharing and Disclosure
Service Providers
We may share data with vendors (hosting, analytics, messaging, etc.) strictly to provide services.
Mobile data and consent information are never shared for marketing purposes.
Legal Requirements
We may disclose data to:
- Comply with laws
- Enforce policies
- Protect safety and rights
Business Transfers
Information may be transferred in mergers, acquisitions, or similar transactions.
7. Data Security
We use reasonable safeguards, but no system is completely secure.
Do not send sensitive information via email, SMS, or chat.
8. Third-Party Links
We are not responsible for third-party websites or their privacy practices.
9. Children’s Privacy
We do not knowingly collect data from individuals under 18.
10. Data Retention
We retain information as necessary for:
- Service delivery
- Program administration
- Legal compliance
Data is deleted or deidentified when no longer needed.
11. Changes to Terms
We may update these Terms periodically. Continued use indicates acceptance.
12. Privacy Rights (U.S. Residents)
You may have rights to:
- Access your data
- Correct inaccuracies
- Request deletion
- Obtain a copy
- Opt out of certain processing
Requests can be made using the contact information in Section 6.
Good Guy Roofing takes the security and privacy of your personal information extremely seriously. We will not trade, sell, or rent your personally identifiable information. For an overview of https://www.goodguyroofing.comprivacy practices please read below:
We are devoted to protecting your personal information and ensuring full transparency in how it is used. The policies below apply to the https://www.goodguyroofing.com website (“Website”), operated by Good Guy Roofing (“Good Guy Roofing,” “we,” “us,” or “our”). This Privacy Policy explains the type of personal information we may collect, why we collect it, how we use it, when it may be shared, and how you can manage your information.
By visiting our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Website. We may update this policy periodically; the most recent revision date appears at the bottom of this page. Your continued use of our Website or services after updates indicates your acceptance of the revised policy.
If you have questions about this Privacy Policy, please contact us at info@goodguyroofing.com.
What Information We Collect
We only collect the information necessary to provide the services you request. This may include your name, contact information, address, and related service details.
We also collect certain anonymous or technical information automatically through “cookies,” IP addresses, and usage data to improve site functionality and your browsing experience.
Call Recording, Rilla Compliance, and In-Person Appointment Recording
In compliance with federal and state laws, including TCPA (Telephone Consumer Protection Act) and Rilla compliance requirements, Good Guy Roofing may record and/or monitor all phone calls, text messages, and in-person appointments for the purposes of:
- Quality assurance and training
- Customer service improvement
- Compliance and verification of communication accuracy
By communicating with Good Guy Roofing, whether by phone, SMS, or during in-person consultations, you consent to such recording and monitoring as permitted by law.
All recordings are securely stored, accessed only by authorized personnel, and used solely for legitimate business purposes. We do not sell or share recorded content with third parties for marketing or promotional use.
TCPA Compliance
By providing your contact information (including your phone number), you consent to receive communications from Good Guy Roofing regarding your inquiries, appointments, and roofing services via phone call, text message, or email.
- Message frequency may vary.
- Standard message and data rates may apply.
- You may opt out at any time by replying “STOP” to SMS messages or by contacting info@
goodguyroofing.com. - We will never share or sell your contact information with third parties for marketing purposes.
Your consent to receive calls or texts is not a condition of purchase.
SMS Terms & Conditions
By providing your mobile number, you consent to receive SMS messages from Good Guy Roofing related to your inquiry and service requests.
We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
- Message frequency: May vary.
- Message and Data Rates: Standard carrier rates may apply.
- Opt-Out: Reply “STOP” to unsubscribe.
- Help: Reply “HELP” or email info@goodguyroofing.com.
How We Use Your Information
We use collected information to:
- Provide requested services or products
- Schedule and confirm appointments
- Process orders or payments
- Send service updates or notifications
- Improve our customer experience and operational processes
We do not sell, rent, or disclose your personal information except as required by law or necessary to provide our services.
Cookies
Our Website uses cookies to enhance user experience. You may disable cookies through your browser, but doing so may limit some functionality.
Updates to This Policy
We may revise this Privacy Policy as our operations and services evolve. Updated versions will always be posted here, with the revision date noted below.
Contact Us
For privacy-related inquiries, please contact us at: info@goodguyroofing.com
Last Updated: 10/27/2025
License, insured and bonded
CCC#041300 & CGC#1523603
